化解客户抱怨(Resolve customer complaints)

喂,这里是EYG电脑公司吗?
Hello, Is this EYG computers?
是的,我是Sewenjes。有什么我可以为你服务?
Yeas, It is. Sewen jes speaking. How can I help?
实际上,我是打电话抱怨你们的产品的。我上星期买的电脑是假次品。
Actually, I'm calling to complain about your service. The computer I bought last week is fauilty.
噢,先生,真是抱歉。是什么问题呢?
Oh, I'm sorry to hear that, sir. What exactly is problem?
这个嘛,基本上根本不能用,连开机都有问题。
Well, basicly,It doesn't work. It doesn't even start properly.
噢,天哪!我会尽量帮你处理.
Oh, dear! I'll do whatever I can.
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