我向您道歉(I apologize to you)

我要投诉。你们寄给我的帐单错了。况且,这也不是第一次了。
I have a complaint to make. The bill you sent me was incorrect. What's more, it isn't the first time
啊,我向您道歉,夫人。我们这里刚用了新电脑。
Well, I must apologize, madam. We have new computers here, you know.
难道你们不认为是时候让它们正常工作了吗?
Don't you think it's about time you got them working properly?
我完全同意。保证不会再发生这种事了
I agree entirely. I assure you it won't happen again.
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