Commodity dispute

化解客户抱怨 ( Resolve customer complaints )
我要退这部有缺陷的手机 ( I want to return this defective cell phone )
这条裙子不能退货只能更换 ( This skirt can't be returned but can only be replaced )
我们不能退换人为损坏的商品 ( We can't exchange damaged goods )
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